1. Scope

These general terms and conditions shall apply for all business dealings between customers and BITOUCI Sarl (Chemin du Repos 5, 1213 Petit-Lancy, Switzerland - FRCH832134167) transacted via the E-Shop or (named below MY SOCK FACTORY)

By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.

MY SOCK FACTORY reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after MY SOCK FACTORY has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

2. Registration

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify MY SOCK FACTORY immediately of any breach of security or unauthorized use of your account. 

3. Orders

By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.

MY SOCK FACTORY reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.

The sale is concluded once the customer has validated his/her basket by clicking on the “confirmation” button and when he/she receives a confirmation through e-mail.

If the Product which has been ordered and paid is unavailable from stock (temporary unavailability or sold-out), the User shall receive an e-mail informing him/her of this unavailability. If the Product is sold-out, it shall be cancelled and removed from the order and the User shall be fully refunded. However, the rest of the order shall remain firm and final.

The data registered by MY SOCK FACTORY constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions. 

4. Prices

The prices payable for the items you order are those displayed on this website on the date you place your order but excluding delivery charges. (shipping and packing costs according to the appropriate tariff).

Products’ prices are displayed in Euros (€), inclusive of Value Added Tax at the rate in force the day the contract is concluded. They also include the possible price reductions applicable the day the order is placed. 

The order placed by User who resides in a country outside the European Customs Union shall be subject to customs duties and/or taxes (this includes possible local taxes) which must be paid by the User. In such a case, the User shall only be charged by MY SOCK FACTORY with the price of his/her order exclusive of tax. Please note that MY SOCK FACTORY is not capable of determining in advance the amount of these taxes. In this respect, the User is advised to contact his/her national Customs Office to check the latest applicable local requirements in his/her country.

Bitouci Sarl reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

5. Payment

You agree to only receive your invoices from us solely through electronic transmission.

Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes. MY SOCK FACTORY does not have access to the confidential data related to the payment. The data is encrypted and transmitted to the PostFinance/Aduno/Paypal companies through a secure system to which MY SOCK FACTORY does not have access.

We do offer following methods of payment: credit card (Visa, Mastercard) and Paypal. To every order, we reserve the right to amend specific methods of payment and to offer other available methods of payment.

Retention of title - The goods supplied remain our property until the complete payment has been effected.

6. Delivery

All orders confirmed by MY SOCK FACTORY will be delivered to the delivery address you specify when placing your order.

MY SOCK FACTORY does its utmost to ensure deliveries within the best delay after receipt of an order.

Deliveries can only be made to the countries specified on this website and in the below table.

MY SOCK FACTORY ships your package according to Incoterm Delivered Duty Unpaid (DDU - we do not collect VAT, duties and/or taxes on orders to countries outside the European Union). Please contact your local customs office for more information about your VAT and potential Duties & Taxes. If your country is part of the European Union (EU), prices include VAT.

MY SOCK FACTORY will make every reasonable effort to fulfill its obligations. However, MY SOCK FACTORY cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products. If the delay is longer than 4 weeks against the estimated time of arrival, you shall be entitled to end the Contract. You will not be entitled to make a claim, notably for damages, for payment of compensation or for price reductions. 

7. Verification of Merchandise

It is your responsibility to verify the quantity and condition of the merchandise upon delivery.

In case you observe damage or missing items, you must notify and file claim with the carrier and inform MY SOCK FACTORY within 15 days after the delivery. MY SOCK FACTORY shall in such a case provide you with identical replacement merchandise.

COLORS: We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. 

8. Returns

The User may withdrawal from the contract within fifteen (15) days beginning on the day he/she received his/her parcel. In this respect, the User is entitled to get a full refund of his/her order’s price. He/ she does not have to justify his/her wish to cancel. He/she shall only bear the direct costs of returning the goods, unless otherwise stated in the User’s country of residence.

MY SOCK FACTORY will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.

Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.

If he/she resides in a country outside the European Union, he/she shall provide to the carrier with the appropriate documents to the parcel’s re-import.

If the User lives in a country within the European Union, he will have to return the order by his/her own means and at his/her expense (unless otherwise stated). He/she can choose the transporter he/she likes to do so (local postal services, UPS, DHL etc)

If the User lives in a country outside the European Union, he will have to bear the customs duties due at the delivery time; the goods passing through territories in DDU (Delivery Duty Unpaid). If he/she wants to return his/her order, the User shall go to the offices of the transporter he/she would have chosen and fill an export form with incoterm DDU: Delivery Duty Unpaid. The User shall bear the costs of returning the goods but not the export duties.

If MY SOCK FACTORY is responsible, all shipping fees for the return will be reimbursed.

Please send your products to the following address:

My Sock Factory c/o Selfbox

7A rue de l'Artisanat

01710 Thoiry - France

MY SOCK FACTORY shall refund the costs of the item using the same method by which the User paid for them. Please ensure that you have access to this account, MY SOCK FACTORY does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.


All the products sold by MY SOCK FACTORY are subject to strict quality controls. However and despite our great care, some items might turn to be defective.

In such an event, the User is kindly asked to return the said items within fifteen (15) days of the parcel’s receipt.

Furthermore, the User enjoys the statutory protection of the Consumer law in force in his/her country which may be more favorable.

10. Limitation of Liability

The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Bitouci Sarl shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.

COLORS: We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL MY SOCK FACTORY BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY MY SOCK FACTORY), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

11. Data Protection

We will store and treat as confidential all of the data required for ordering. This information will not be made available to third parties.
Information on method of payment shall be transmitted in encrypted form and will not be stored.
The customer may request that his information be deleted at any time simply by sending an inquiry, which MY SOCK FACTORY will then immediately confirm back to him. 

12. Court of jurisdiction

The business relation between MY SOCK FACTORY and the customer are regulated by the Swiss Law.

For any litigation between MY SOCK FACTORY and the customer, the applicable jurisdiction is the one of the location of the headquarters of MY SOCK FACTORY in Geneva. (Petit-Lancy, Switzerland)


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