It’s crucial your feet love our socks. Therefore you need to carefully choose the correct size. We do offer three different sizes and you can have a look at the size-chart below.

If you find yourself in between sizes we recommend you choose the smaller one, as our socks can easily stretch and adapt, otherwise you may find the sock a little too big.

100% made in France, from high quality cotton, our socks comply with European quality standards (Oeko-Tex® Standard 100 Class) which guarantees increased comfort and durability.

We have carefully chosen the quality of our socks, tested and worn them, to ensure a maximum in wearing comfort, even for the most delicate feet.

Our supplier uses indian and/or american cotton. His cotton is dyed by an Italian company which is established since 1993 and is certified with Oeko-Tex® Standard 100 Class / GOTS - Global Organic Textile Standard / Cotton USA / Amicor / Amicor 40 60 / Sanitized.

For exact composition, please refer to each product sheet.

To keep the beauty and softness of your socks, we recommend that you wash them at 40°C maximum, if possible inside out. Also, try to avoid iron at high temperature and dryer.

 All socks made with special threads as Lurex/ Viscose / Wool / Angora etc must be washed at 30°C max.

We kindly request you to check the parcel upon arrival for eventual damage and the correct content. 

If you notice missing items or any damage to the product, please file a complaint with the parcel service and inform My Sock Factory, within 7 days after delivery. We will replace any missing or damaged items with identical ones.

The User may withdrawal from the contract within fifteen (15) days beginning on the day he/she received his/her parcel. In this respect, the User is entitled to get a full refund of his/her order’s price. He/ she does not have to justify his/her wish to cancel but he/she shall fill the return form attached to his/her invoice. He/she shall only bear the direct costs of returning the goods, unless otherwise stated in the User’s country of residence.

MY SOCK FACTORY will only accept returns of merchandise in their original condition and packaging.

Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.

If MY SOCK FACTORY is responsible, all shipping fees for the return will be reimbursed.

Please send your products to the following address:

My Sock Factory c/o Bitouci Sarl

Case postale 227, En Fléchère Signy Centre

1274 Signy-Avenex

Suisse

MY SOCK FACTORY shall refund the costs of the item using the same method by which the User paid for them. Please ensure that you have access to this account, MY SOCK FACTORY does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.

We do offer following methods of payment:

- Credit card (Visa, Mastercard or Postcard) 
- Paypal

Only in Switzerland:
- Paper invoice (+2.90CHF)

With the monthly invoice (PowerPay) -  you can pay your online purchases easily by invoice with a part payment option. MF Finance AG / PowerPay as an external payment service provider offers the payment method "payment via invoice". At the end of the payment process PowerPay takes over  the resulting invoice requirement and handles the corresponding payment option. By selecting the monthly invoice you accept the terms and conditions of  PowerPay. (powerpay.ch/agb-en)

The monthly invoice will be sent in the following month by mail. In partial payment, you at least have to pay 10% of the outstanding invoice amount each month. In this way you can easily decide for yourself, in how many installments you like to pay. Please note that each invoice will include an administration fee of CHF 2.90.

Within  this contract, MF Finance AG / PowerPay grants the customer a consumer loan under Art. 12 KKG, unless he uses the part payment option and no refusal reason under Art. 7 para. 1 KKG exists.

To every order, we reserve the right to amend specific methods of payment and to offer other available methods of payment.

All data related to your payment method will be ENCRYPTED and NOT STORED ON OUR SERVERS. 

All transactions on this website are processed using PostFinance AG/Six Payment AG, a secure online payment gateway that encrypts your card details in a secure host environment.

Sometimes our service providers, PostFinance or Aduno will not accept payment with several credit cards. This happens because the system redirects to your own bank so you can identify yourself for security reasons. When communication can’t be established for some reason, our payment platform will proceed to cancel the operation as a security measure.

If this happens you can proceed with the payment via PayPal, without the need of having an account registered with them. In this case you should not find any problems at all and it will still be a safe and secure transaction.