Return & Exchange

My parcel has arrived damaged or items were missing, what should I do?

We kindly request you to check the parcel upon arrival for eventual damage and the correct content. 

If you notice missing items or any damage to the product, please file a complaint with the parcel service and inform My Sock Factory, within 7 days after delivery. We will replace any missing or damaged items with identical ones.


How to return an order? 

The User may withdrawal from the contract within fifteen (15) days beginning on the day he/she received his/her parcel. In this respect, the User is entitled to get a full refund of his/her order’s price. He/ she does not have to justify his/her wish to cancel but he/she shall fill the return form attached to his/her invoice. He/she shall only bear the direct costs of returning the goods, unless otherwise stated in the User’s country of residence.

MY SOCK FACTORY will only accept returns of merchandise in their original condition and packaging.

Unless the product(s) presented a default, the shipping and handling fees will not be reimbursed and the customer supports the costs of return.

If MY SOCK FACTORY is responsible, all shipping fees for the return will be reimbursed.

Please send your products to the following address:

My Sock Factory c/o Bitouci Sarl

Case postale 227, En Fléchère Signy Centre

1274 Signy-Avenex

Suisse

MY SOCK FACTORY shall refund the costs of the item using the same method by which the User paid for them. Please ensure that you have access to this account, MY SOCK FACTORY does not accept any responsibility in such circumstances, nor can it be held liable for any possible consequences.


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