Shipping

What are your shipping costs?

Shipping costs are based on the total amount of your basket and final delivery destination. Your socks will be shipped by Swisspost or French Post (Letter with tracking - Colissimo - Chronopost). Please see below a chart showing costs per country:

shipping-fees-mysockfactory


What are your transit times?

Transit times will depend on the chosen carriers as well as the final destination. Please find below an indicative chart showing most countries we do deserve.

transit-times-my-sock-factory

*Transit Time may fluctuate based on the selected carrier.

Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.


Can I track my parcel?

You will get a tracking number when your parcel will be shipped from our warehouse.

If you haven’t received your order after 15 working days following our confirmation of shipping, please contact us by email at info@www.mysockfactory.ch


Do you ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.


Can I change or amend my order once it has been placed?

Unfortunately, once an order has been placed, we are not able to amend or change it.

 


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